Servicing clients goes beyond order capture and prompt delivery. In today's world, if you buy or make it and sell it, you need to service it. Collecting client calls, logging its nature, finding a solution fast and assuring their follow up can contribute to your clientele's honesty, increasing your clients' retention. Whether you have a warranty or support program available, you need to assure that those interventions not covered by such be promptly invoiced, and that your knowledge base is available for mass defect correction. The Hot Line Help Desk expands the physical boundaries of your organization, it provides comfort and prompt service in the after sales cycle; it creates goodwill.

• Maintain specific support related master file containing information regarding each customers.
• Multiple site capability (throughout the system as well).
• Business information for sales inquiries (type, number of employees, etc.).
• Name of all contact persons for accounting, support, and industry specific data.
• Department and project manager for the account.
• Specific minimum/maximum billing rate, and support hours (business, 24 hrs, etc).
• Active/inactive/hold status and minimum priority per site/account.
• Maintain a secondary master file containing all the information pertaining to a specific site or customer.
• Supported goods original manufacturer, model, serial number.
• Environmental data, relationship between components.